Term & Conditions

Terms and Conditions for Enginetek Marine

Introduction: Welcome to Enginetek Marine. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using our site and services, you agree to comply with and be bound by these terms. If you disagree with any part of these terms, please do not use our website or services.

1. Definitions

• Company: Refers to Enginetek Marine.
• Services: Refers to all services provided by Enginetek Marine, including but not limited to maintenance, repairs, consultations, inspections, and technical advice.
• User/Customer: Refers to anyone who accesses or uses our website or services.
• Website: Refers to www.enginetekmarine.co.uk

2. Use of Services

• Users must be at least 18 years old to use our services.
• Users agree to provide accurate and complete information when using our services.
• The Company reserves the right to refuse service to anyone for any reason at any time.

3. Payment Terms

• All prices for services are provided in advance and are subject to change.
• Payment is required at the time of service unless otherwise agreed upon in writing.
• All services and products supplied by Enginetek Marine remain the full property of Enginetek Marine until the balance is settled in full.
• Estimates/Quotes: All estimates or quotes are valid for 14 days from the date they are provided.

4. Cancellations and Refunds

• Users may cancel services up to 72 hours before the scheduled appointment for a full refund.
• Cancellations made less than 72 hours before the appointment may be subject to a cancellation fee.
• Refunds will be processed within 7–10 business days after the cancellation.

5. Liability

• Enginetek Marine is not liable for any damage or loss resulting from the use of our services beyond the scope of work agreed upon.
• Enginetek Marine is not responsible for any indirect, incidental, or consequential damages arising from the use of our services.
• Enginetek Marine is not liable for any damages resulting from wear and tear or failure of old or worn parts and machinery, including but not limited to instances where bolts, components, or attaching parts break during service. The customer will be fully liable for any costs incurred to repair or replace such parts.
• Enginetek Marine uses both genuine and high-quality aftermarket parts as per the customer’s preference. Any failure or defect in third-party parts is the responsibility of the manufacturer, not Enginetek Marine.
• Enginetek Marine is not liable for damage, failure, or loss resulting from pre-existing conditions, insufficient maintenance history, delayed reporting of faults, environmental factors, or events outside the scope of the agreed service.
• Additional Protection: Enginetek Marine is not liable for damage or loss resulting from latent, hidden, or pre-existing faults that could not reasonably be identified without dismantling or further investigation.

6. Scope of Work & Customer Instructions

• Enginetek Marine performs work according to the instructions provided by the customer.
• Any requested exclusions or modifications to recommended service work may affect performance or condition. Enginetek Marine cannot be held liable for outcomes resulting from customer-specified scope variations.
• Customers are encouraged to provide full maintenance and service history. Where history is incomplete, assessments are based on observed conditions and professional experience.
• Deferred Work & Optional Services: If a customer declines recommended services or opts to defer work, Enginetek Marine is not responsible for any subsequent failure, damage, or loss.

7. Customer Inspection and Approval

• Customers are required to inspect and approve completed work before taking possession of the vessel.
• Enginetek Marine shall not be held liable for issues arising after customer approval unless related to negligence or failure to perform the agreed scope of service.
• Documentation, including photos and reports, will be provided to support the work performed and may be relied upon as evidence.

8. Warranty

• Enginetek Marine provides a warranty for both new and reconditioned parts as agreed upon in the service contract.
• This warranty does not cover general wear and tear, misuse, or damage caused by environmental factors.
• Warranty is limited to repair or replacement of components installed or serviced by Enginetek Marine.

9. Parts and Materials

• Enginetek Marine sources and uses only high-quality parts from reputable suppliers.
• Customers may choose between genuine manufacturer parts or high-quality aftermarket components.
• Parts used in repairs are subject to manufacturer warranty; Enginetek Marine is not liable for defects or failures of third-party parts.

10. Ownership of Parts and Products

• All parts and products supplied remain the property of Enginetek Marine until full payment is received.
• Any attempt to remove or tamper with parts prior to full payment is considered a breach of contract.
• Storage of Parts: Any parts left with Enginetek Marine, if not collected when requested or by the expiry of the original quotation, will incur storage charges of £10 per day. If the accumulated charges exceed the value of the part, Enginetek Marine reserves the right to sell the item to recover costs, with prior notification to the customer.

11. Emergency or Call-Out Services

• Unless expressly agreed in writing, Enginetek Marine does not provide emergency call-out or immediate response services.
• Scheduled visits are attended in line with availability and pre-arranged bookings.
• Even where an agreement or commitment to visit has been made, this does not constitute a guarantee of timing. All visits are subject to change based on pre-existing schedules, workload, and operational constraints.

12. Recommendations, Advice, and Website Content

• Any advice, recommendations, or preventative work suggested is for guidance only.
• The customer retains responsibility for accepting, declining, or deferring recommended services.
• Diagnostics Disclaimer: Any diagnostics, inspections, or advice are based on visual and accessible information at the time of service. Enginetek Marine is not liable for faults that could not reasonably be identified without dismantling or further investigation.
• Website Content Disclaimer: Information provided on the Enginetek Marine website, including descriptions of services, technical guidance, or images, is for general informational purposes only and does not form part of any contract or service guarantee. Customers should rely only on written agreements, quotations, and invoices for the scope, specifications, and obligations of work.

13. Intellectual Property

• All content on the Enginetek Marine website, including text, graphics, logos, and images, is the property of Enginetek Marine and protected by copyright.
• Third-Party Imagery: Any images from manufacturers (e.g., Volvo Penta, Mercury, Mercruiser, etc.) are the property of the original owners. Enginetek Marine does not claim ownership or affiliation.

14. Confidentiality

• Enginetek Marine will take all reasonable measures to protect the confidentiality of customer information, including personal details and information regarding the vessel and its systems.
• Any data collected will be used solely for the purpose of providing services and will not be shared without customer consent.

15. Privacy Policy

• Our privacy policy, which outlines how we collect, use, and protect user information, is available on our website.
• By using our services, users agree to the terms outlined in the privacy policy.

16. Modifications to Terms

• Enginetek Marine reserves the right to update or modify these terms at any time without prior notice.
• Continued use after modifications constitutes acceptance of the new terms.

17. Dispute Resolution

• In the event of a dispute regarding services, parties agree to engage in Alternative Dispute Resolution (ADR) before commencing formal legal proceedings.

18. Indemnity

• Users agree to indemnify and hold Enginetek Marine harmless from any claims, damages, or liabilities arising from their use of our services or website, including but not limited to faulty third-party products, misuse of services, or failure to maintain or repair equipment according to recommended guidelines.

19. Force Majeure

• Enginetek Marine is not liable for delays or failures caused by circumstances beyond our control, including but not limited to natural disasters, strikes, or disruptions in supply chains.

20. Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

For any questions or concerns regarding these terms and conditions, please contact Enginetek Marine directly Via the contact details provided on our website.